From users for users
Together with our partner company PEG, our support team has around 30 years of Moldflow experience. The team consists exclusively of plastics engineers who see themselves as users.
Therefore the support for the operation of the software is only one of our services. In addition, we support you with technical plastic related questions such as the interpretation of results and the examination of their plausibility, the selection of materials, the modelling of complex tools and much more. Unlike many CAE vendors, we specialize exclusively in Autodesk Moldflow – take advantage of this expertise as part of our support offering!
We don’t just pass your request on to the software manufacturer Autodesk, we use our systematic approach to independently check your problem to help you as quickly as possible. We only communicate with Autodesk if it concerns software or programming errors (bugs) or other technically complex problems. Here you benefit from our good and direct contacts to the support and development department of Autodesk Moldflow. If a problem cannot be solved due to a bug or missing feature, we will work with you to develop the best possible workaround to ensure your productivity.
We are available on weekdays from 8:30 AM to 6 PM to assist you with any issues.
MFS Premium Support advantages:
- E-Mail and phone support in English and German
- Guaranteed reaction time of less than one hour and
possibility of instant help via Remote Desktop & Screen Sharing Solutions
- Support beyond software operation
(Consulting on modelling, material, results, etc.)
- Special conditions for training courses and other events
Detailed comparison of MFS Premium Support and Autodesk Advanced Support:
|Regular software and material database updates||✓||✓|
|Access to the Subscription Center||✓||✓|
|Autodesk Web Support via Web Portal||✓||✓|
|Remote desktop tools for instant customer assistance||✓||✓|
|Success check of support case handling||✓||✓|
|E-mail and telephone support in English language||✓||✓|
|E-mail and telephone support in German language||✓|
|Process, material and results consulting||✓|
|Regular webinars live and as downloads||✓|
|Proactive Information System||✓|
|Accident Service (24h response time in case of failures)||✓|
|Special conditions for trainings and user meetings||✓|
|Individual Moldflow Online Question Time||✓|
|Free update training (1 participant per license)||✓|